Every firm has two business imperatives that must be managed proficiently.

Firstly, it has to optimize the value chain such that it is able to create a competitive advantage in the marketplace through cost or product & services differentiation. Secondly, firm should be able to integrate these activities such that the value created is delivered to the customer at right time at right location leading to customer satisfaction and better customer life time value.

A distortion in either of the imperatives causes lost opportunities, revenue leakages, customer attrition, diminishing returns and risk to the long term sustainability and viability of business operations. Therefore it is prudent to analyze, optimize and streamline value creation and value delivery activities.

Firms should harness the power of information technology to digitalize and automate the business process. Before that it is important that the end-to-end process is analyzed & re-engineered.. Value added activities are optimized and non-valued added activities are eliminated. Number of documents used in the process are reduced and digitized. Team members across the department , on-premise & on-field should be able to collaborate online with their partners & internal users with a shared goal that benefits end customers and organization. Different types of internal and external data sources should be used to make informed decisions, for benchmarking and tracking operational performance and to continuously improve value proposition for customers.

Are you happy with your business performance? Do you spend lots of efforts in orchestrating your business activities to get the desired level of performance? Is your senior management and key resources’ bandwidth utilized in firefighting activities at the expense of strategic priorities ?

Digitalization of your business process can help you to overcome above challenges.

Contact our Acuitologist for a non-obligatory cost-free discussion, if you would like to know more on how to embark on digital journey.